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Questions, answered
Can't find what you need? Email sales@ioank.domains and we'll reply within two working days.
Buying a domain
How do I buy a domain from you?
Choose a name and make an offer through the contact form. We'll reply with a price or a counter offer. Once we agree, we open an escrow transaction and the domain is transferred to you.
Can I see every domain you have?
Yes. We only publish our top names, but you can request the full list. Tell us the industry, budget or extension you're interested in and we'll send the names that fit.
Why is there no price on some names?
Those names are open to offers. Make an offer and we'll reply with a price or counter offer, usually within two working days.
Is a listed domain guaranteed to be available?
No. A name can sell elsewhere before we hear from you, so a listing is an invitation to make an offer, not a binding offer to sell. A sale is final once both sides confirm it through escrow.
Payments & plans
How do I know my money is safe?
Every sale goes through a licensed escrow or marketplace service such as Escrow.com, Afternic or Sedo. You pay them, not us, and they only release the money once you confirm the domain is in your account.
Who pays the escrow fee?
We agree this before you pay. It's often split between buyer and seller or paid by the buyer, and it's shown in the escrow transaction.
Do you offer payment plans?
Yes, for some domains and at our discretion. A plan usually means a deposit and then 3 to 12 monthly payments, with the domain held until the final payment. Terms are agreed in writing first.
Are prices subject to VAT?
VAT is added where it applies, depending on where you're based and whether you're buying as a business. Your quote shows it clearly.
Can I lease a domain instead of buying it?
For some names, yes. You pay a monthly fee to use the domain, usually with an option to buy it later.
Transfers
How long does a transfer take?
A move within the same registrar can take minutes. A transfer to another registrar usually takes 1 to 5 days, and .uk names usually move the same day. Recently registered or transferred domains can be locked for up to 60 days, and we'll tell you before you pay if that applies.
Which registrar do I need?
Any registrar that supports the extension. If you don't have one, we'll suggest a few and help you set up an account.
Can you set up the domain for me?
Yes. We can connect it to your hosting and set up DNS, SSL and business email.
Brokerage & appraisals
How does brokerage work?
You tell us the domain you want and your budget. We agree a success fee in writing, contact the owner without naming you, and negotiate. If the owner won't sell or the price is above your limit, you owe nothing. The sale still completes through escrow.
What's in an appraisal, and how accurate is it?
A report covering comparable sales, length, extension, search demand, brandability and trademark records worth checking, with an estimated price range. It's our professional opinion, not a guarantee of what a domain will sell for, and not a formal valuation for tax, accounting, insurance or legal purposes.
Do you appraise domains you also sell?
We will always tell you if we own, or act for the owner of, a domain we're appraising or brokering. We don't appraise our own listings for buyers.
Can you sell my domains for me?
Yes. We can list them, handle enquiries and run the escrow sale for a commission or a fixed fee, under a written agreement.
Ownership & legal
Who owns the domains listed here?
Domains on this site are offered by IOANK LTD. Some are listed on behalf of their registered owners, so the registrant at the time of transfer may differ from IOANK LTD.
Do I need to check trademarks?
Yes. Owning a domain doesn't give you the right to use a name that's someone else's trademark. Check the registers for your country, or ask a trademark adviser, before you launch.
Where can I read your terms?
Our terms of sale and privacy notice explain how sales and your personal data are handled.